Cancel Order

Thank you for shopping at Merchantra!

Order Cancellation:

  • You may cancel your order before it has been shipped for a full refund.

Cancellation Process:

  • To cancel your order, please contact us via email at merchantrashope@gmail.com with the subject line "Order Cancellation - Order #[Your Order ID]."

Timeframe for Cancellation:

  • Please ensure that you contact us for cancellation within 24 hours of placing your order. Once an order has been shipped, it cannot be cancelled.

Refund Process:

  • If the cancellation request is received within the specified timeframe and before the order is shipped, we will process a full refund to the original payment method.

Shipped Orders:

  • If your order has already been shipped before the cancellation request is received, it cannot be cancelled. In such cases, you can refer to our Return Policy for further assistance.

Contact Information: